Question 1

Do you offer maintenance services?

Accepted Answer

Yes, Heplasc offers, maintenance, and repair services related to Cooling and Heating systems & Home Automation systems.

Question 2

Can I get a cost estimation of the project?

Accepted Answer

Yes. Providing a comprehensive cost estimation is the first thing we do at Diel Smart Homes. We are transparent about our services and want you to know every cost in advance so you can plan the budget accordingly.

Question 3

How long will my project take?

Accepted Answer

The duration of a project depends on multiple factors, including the type of problem in case of repairing and zones to cover. However, smaller jobs like inspection and troubleshooting are done on the same day.

Question 4

How often should I check or replace my air filter?

Accepted Answer

It is suggested to check the filters once every month. Normal air filters typically last well for up to one month, and you should change them after every month. Higher efficiency air filters can live well up to three months. During peak season, it is a practice to check them monthly.

Question 5

Why does my HVAC system need regular maintenance and inspection?

Accepted Answer

HVAC systems work just like your car engine. After a certain meter reading, you take your car to the workshop for its service. The HVAC system also needs to be maintained and inspected regularly to make sure their parts are working fine. It also helps to avoid emergency repairs and break downs during the hottest or coldest months.

Question 6

How can I bring down the energy cost?

Accepted Answer

HVAC systems can make your energy bills go up if you're not using high-quality systems. It is important to check the ratings and reviews of the HVAC system you're going to buy. Also, regular maintenance can increase the efficiency of your HVAC system and reduces the energy bills.

Question 7

Can I do maintenance on my own?

Accepted Answer

HVAC maintenance should only be carried out by certified experts who’re equipped with the proper knowledge and tools needed for maintenance.

Question 8

Who will supervise the services?

Accepted Answer

It doesn't matter whether small services or large, our supervisor is always on-site to supervise the services.

844 443-7522

info@heplac.com

Frequently asked questions